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FAQs

Who can buy from stanza

a. You need to login / login via Social media accounts and create an ID to experience to shop with STANZA.

b. You need to have a valid credit card or debit card or have a net banking account with one of the banks enabled on our payment gateway.

Will I get a confirmation number?

a. Once your order is placed you will receive an email from us with your order number.

b. You will receive another email when your order ships.

What are the charges for shipping & Handling?

Shipping all across India is FREE

How do I track my order?

You can track your order by clicking here

What are the return & Exchange policy?

If you are not satisfied with your purchase, you may return it to us for an exchange or refund. Click here to view our return/exchange policy.

To whom should I contact for my queries & complaints?

At STANZA, it is our endeavor to provide you with world class service. You can reach us at our customer care number (040) 23792134 between 9:30 am to 5.30 pm Mon to Sat or you may email us at contact@stanzaworld.com. We will make all attempts to respond to you as soon as possible.

You may contact our customer care for anything pertaining to stanzaworld.com. Typically customers contact our customer care for:

  • Login related queries
  • My account / profile change queries
  • Payment related queries
  • Merchandise / product related queries
  • Website navigation related queries
  • Pricing, promotion, discount related queries
  • Delivery related queries
  • Anything that the customer may wish to clarify about stanzaworld.com